Privacy Policy

At The Marrakech Pass, we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. This policy applies to our website (marrakechpass.com) and our mobile applications available on the Apple App Store and Google Play Store.

Data Controller

The Marrakech Pass, operated by Cities Pass, is the data controller responsible for your personal data. For any privacy-related inquiries, contact us at contact@marrakechpass.com.

Information You Provide

When you purchase a pass or contact us, you may provide:

• Name and email address
• Phone number (optional, for booking confirmations)
• Pass activation date preferences

Automatically Collected Information

When you use our services, we may automatically collect:

• Device type and operating system
• Browser type (for web users)
• General location (country/region level only)
• App usage analytics (pages visited, features used)

We use your information solely for:

• Pass Delivery: Sending your purchased pass via email
• Booking Confirmations: Confirming your bookings for attractions
• Customer Support: Responding to your inquiries
• Service Improvement: Understanding how users interact with our app to improve the experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We use Resend (resend.com) as our email service provider to send you:

• Pass purchase confirmations
• Booking confirmations for attractions
• Important updates about your bookings

You will only receive transactional emails related to your purchases. We do not send marketing emails unless you explicitly opt-in.

We use the following third-party services:

• Clerk: For secure user authentication
• Resend: For transactional email delivery
• Vercel: For website and app hosting
• Convex: For database services

These services process data on our behalf and are bound by their own privacy policies and data protection agreements.

Our mobile apps (iOS and Android) may collect:

• Device Information: Device type, OS version for compatibility
• Push Notification Tokens: Only if you enable notifications (Android only)

Permissions

• Internet Access: Required to load content and process bookings
• Network State: To check connectivity status

Our apps do not access your camera, contacts, location, microphone, or other sensitive device features.

We implement appropriate security measures including:

• SSL/TLS encryption for all data transmission
• HTTPS-only connections
• Secure authentication through Clerk
• Regular security reviews

Your Rights

You have the right to:

• Access: Request information about data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request a copy of your data

To exercise these rights, contact us at contact@marrakechpass.com.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Data Retention

We retain booking information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.