Question 1

What is The Marrakech Pass?

Accepted Answer

The Marrakech Pass is your all-in-one digital pass that gives you access to top attractions, experiences, and services across Marrakech. Save time and money while exploring the city with one convenient pass.

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Question 2

How does the pass work?

Accepted Answer

Purchase your pass online, receive it instantly via email, and use it to access attractions and experiences. Simply show your digital pass at each location. All bookings and reservations can be managed through your dashboard.

Question 3

How long is the pass valid?

Accepted Answer

Pass validity depends on the type you choose. Options range from 1-day to 7-day passes. The validity period starts from your first use, giving you flexibility to explore at your own pace.

Question 4

Can I cancel or refund my pass?

Accepted Answer

Yes, cancellations and refunds are available according to our policy. Passes can be cancelled up to 24 hours before your first scheduled experience for a full refund. Please check our Cancellations & Refunds page for detailed information.

Question 5

Do I need to book attractions in advance?

Accepted Answer

Some popular attractions require advance booking to secure your time slot. You can easily book through your pass dashboard. Many attractions also offer walk-in access with your pass.

Question 6

Is the pass suitable for families?

Accepted Answer

Absolutely! We offer family-friendly passes with special pricing for children. Many attractions included in the pass are perfect for families, and you can customize your itinerary to suit all ages.

Question 7

Can I share my pass with others?

Accepted Answer

No, each pass is personal and non-transferable. Each visitor needs their own pass. However, we offer group discounts for parties of 4 or more.

Question 8

What happens if an attraction is closed?

Accepted Answer

If an included attraction is unexpectedly closed, we will offer alternative options or extend your pass validity. We monitor all partner locations to ensure the best experience for our customers.

Question 9

How do I access my digital pass?

Accepted Answer

After purchase, you'll receive your digital pass via email and it will be available in your dashboard. You can access it on any device - no need to print anything. Just show the QR code at each attraction.

Question 10

Are guided tours included?

Accepted Answer

Many of our passes include guided tours and experiences. The specific inclusions depend on which pass you choose. Check the pass details page to see exactly what's included.

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